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ASKED QUESTIONS

About Us

What is Project Displaced?


Project Displaced is a free job search and support service for anyone who has been stood down or lost their job because of the COVID-19 crisis. We are a free service run entirely by qualified professionals who volunteer their time and expertise in order to help job seekers.

Project Displaced is the first pop-up crisis support service in Australia and started in March when the lockdown started to impact jobs and the economy.

Our mission is to help as many job seekers as we can. We are not-for-profit and are supported by an amazing team of volunteers and businesses who believe in helping the hundreds of thousands of people who have lost their income or careers because of the pandemic.




Where are you based?


Our main office is in Sydney, Australia. Our consultants are located across Australia.




Can you help people who are not based in Australia?


Yes. We have a small number of sessions available for job seekers almost anywhere (subject to time zone differences). Unfortunately, due to insurance restrictions we regret that we can’t assist job seekers located in North America.




Are you part of the Australian Government JobActive Network?


No. We are independent and not part of the JobActive Network or any Australian Federal or State Government initiatives.




I have a question that isn't answered here


Please contact us and we’ll be happy to help you. Or alternatively you can use the contact us button on this website or message us on our Facebook or Instagram accounts.




Do you have jobs?


We don’t offer jobs with Project Displaced as we are a volunteer organisation.

Employers do share jobs with us for our community of job seekers and we advertise these on our Facebook page. Follow us to get access to the latest jobs.




Do you guarantee that I'll find a job after using your services?


We only provide general advice and do not guarantee that you’ll get a job.

Your consultant will work with you to develop a job search strategy that gives you the best possible chance of success.

You can read what other job seekers say about their experience with us in our testimonials.




How many sessions can I book?


You can book any number of services that you need. We just ask that you please consider this is a free service and we do want to help as many people as possible.




What if I don't know what help I need?


That’s a very common question and you’re not alone! We suggest that you book our session called Not Sure? Start Here! And one of our team will talk to you about your situation and needs, and work with you to identify the services that are best for you.




Do you provide financial advice?


We are not licensed financial planners and our consultants do not provide financial advice.




I need urgent mental health support, can you help me?


We are not a crisis service. If you are feeling overwhelmed or need urgent or specialist help please contact any one of these organisations:

- In an emergency dial 000 immediately

- Lifeline

- Beyond Blue

- Black Dog Institute

We provide Mental Health First Aid delivered by qualified specialists. Our services are general in nature and do not replace any mental health plan you may be working on with your family GP.





Do you provide legal advice?


We are not lawyers and our consultants do not provide legal advice.





About Our Services

What do your services cost?


We don’t charge job seekers anything for our services.

We are run by an amazing and passionate group of volunteers who are highly qualified experts. Each one of our team has joined Project Displaced because they want to give back during this crisis, and help people get back on their feet.




How can you afford to provide free services?


All our team donate their time to help job seekers. We have an amazing team of highly qualified professionals who give their free time to provide our services.

You can help us cover our running costs by donating here.




What kind of help can you provide?


We offer a range of free one-on-one coaching services, available 7 days a week.

You can have a look at all the services we offer by clicking here and choose the support session that’s best for you. We also regularly offer free group webinars - check our class schedule and sign up for the session that's best for you.




Are consultations private?


Yes. All consultations are held in the strictest confidence and are private between you and your consultant.




Do I have to be getting JobSeeker or JobKeeper to use your services?


No. Anyone who needs career or mental health support can use our services.




Who are the consultants and who pays them?


Our consultants are all volunteers and do not get paid. They volunteer their time and expertise because they want to give back to the community and help people who have been impacted by job loss because of COVID-19.

Our consultants come from a range of professional backgrounds, specialisms, and locations across Australia. They are all either qualified career coaches, recruiters, HR managers, life coaches, psychologists, or Mental Health First Aid specialists.

Many of our Mental Health First Aid specialists are also accredited Lifeline volunteers.




Are your consultants qualified?


Yes. All our consultants are professionals with significant experience and qualifications in their areas of expertise.

You can learn about each of the team here.




What should I expect during a session?


For details of how you should prepare for your session, and what to expect please click here.




I don't have access to Zoom, can you still help me?


Yes. When your consultant sends you your Zoom link all you need to do is reply to them and let them know you would prefer to have your consultation over the phone. They will call you.




Can you write my resume for me?


No. Our consultants are experts in recruitment and will provide you with their insights and suggestions to help make your resume stand-out. They may suggest publicly available tools and templates that they recommend, but they cannot write your resume for you. They will offer to review your updated resume (via email) after your session. At present we do not have any relationships with professional resume writing services.




Do your consultants have a code of conduct?


All of our consultants are qualfiied and experienced professionals and sign a strict Confidentiality Agreement with us before they start providing consultations. All our consultants agree to conduct themselves with the utmost professionalism, courtesy and understanding. Many of our coaches are members of the International Coach Federation (ICF) and conduct themselves in accordance with the ICF Codes of Ethics.





Supporting Us

How can I support the work you do for job seekers?


We’re always grateful for any support. You can make a donation here or check out any of the other ways to get involved here.

If you’re a business that would like to sponsor Project Displaced please contact our Founder, Ant Cohen.




I'd like to volunteer, can I do that?


We love chatting to qualified professionals who want to help us. We welcome coaches, mental health professionals as well as people who want to work behind the scenes.

Please contact us with a brief outline of how you’d like to volunteer and we’ll be in touch as soon as possible





Booking Help

How do I make a booking?


It’s easy to make a booking. Book instantly for a time that suits you by clicking the BOOK NOW button for the service you want.

We'll ask you for some basic information that will help your consultant learn more about you and prepare for your session in advance.




How do I know that my booking is confirmed?


When you make a booking you’ll receive an instant confirmation on your screen and we'll also send a confirmation email to you. Your confirmation email will include the date and time of your booking as well as the name of your consultant.

If you don't receive that email, please double check your junk mail folder.

If in doubt, please contact us immediately.




How do I meet my consultant?


All sessions are held virtually either on Zoom or over the phone. Your consultant will email you before your session to confirm contact details.

If you don't receive the email from your consultant the day before your session please first check your junk mail folder.

If you still have issues please contact us immediately.




How do I reschedule my booking?


If possible, we ask you to please provide 24 hours notice for any reschedules. Click the “reschedule” link in your original booking confirmation email or contact us.




I want a session with a specific consultant, how can I arrange that?


All our team are qualified professionals who will be delighted to help you but if you want to book a session with a specific consultant please contact us and our friendly Booking Team will do their best to help you.




How do I cancel my booking?


If possible we do ask you to provide 24 hours notice so that we can make your spot available to other job seekers. To cancel please click the "cancel my booking" link in your original booking confirmation email. If you need help please contact us.





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